Reactive support
You call after something breaks.
- Problems are discovered by users first
- Updates happen when somebody remembers
- Each issue starts from scratch
- IT spend becomes unpredictable
Klerksdorp · Potchefstroom · Remote support nationwide
IT support that actually answers.
For small businesses that are done losing time to recurring computer problems. Get a real engineer, proactive monitoring, patching and endpoint protection — for one predictable monthly price.
Month-to-month
Real engineer support
Microsoft Partner
ESET Partner
15+ yearsIT experience
1 business dayquote response target
Month-to-month30 days' notice
Remote-firstonsite when needed
WHEN AD-HOC SUPPORT STOPS WORKING
Small IT problems are cheap. Repeated interruptions are not.
A printer issue, failed update or slow laptop rarely looks serious on its own. The cost comes from the same problems returning, staff waiting, and nobody owning the whole environment.
Wyrestone IT support
We watch the environment before the call.
- Managed devices are monitored proactively
- Patching follows a defined schedule
- Your environment gets documented over time
- A real engineer owns the problem through resolution
WHAT YOUR R295 COVERS
The everyday support layer, handled.
The plan is deliberately simple: support the people and devices your business depends on, then quote project or specialist work separately so there are no surprise assumptions.
Unlimited remote support
Business-hours help for day-to-day user issues without per-ticket charges.
Monitoring
We watch managed devices for health problems so issues can be found before a user reports them.
Patching
Operating-system and security updates are handled on a defined schedule.
Endpoint protection
ESET endpoint antivirus is included, installed and monitored as part of the plan.
Business app basics
Basic troubleshooting for common line-of-business application issues is included.
Someone who knows your setup
Support gets more useful as your environment is documented and understood.
Clear scope, no awkward surprises.
See common questions →
After-hours work, onsite visits, deep application configuration, projects and specialist infrastructure work are quoted separately first.
MORE THAN DESKTOP SUPPORT
One partner for the technology around the computers too.
When you need more than the R295/device support plan, Wyrestone can handle the surrounding environment instead of bouncing you between vendors.
See managed IT servicesNetworkFirewalls, Wi‑Fi, VPN, multi-WAN & structured cabling
Microsoft 365Tenant management, MFA, migrations & cloud backup
InfrastructureServers, virtualization, VoIP, CCTV & access control
AutomationPower Automate, scripts, internal tools & dashboards
HOW IT WORKS
From first conversation to ongoing support.
01
Tell us what you have
Roughly how many computers, where you are, and what keeps causing friction.
02
Get a clear scope
We confirm what fits the monthly plan and flag anything that should be treated as project work.
03
Onboard & document
Monitoring, endpoint protection and patching are rolled out while we document the environment.
04
Keep it healthy
Your users get support while the underlying devices are monitored and maintained proactively.
BEFORE YOU ASK
Straight answers before you commit.
No hard sell. If the R295/device plan is not the right fit, we would rather tell you before onboarding.
What does “unlimited” actually mean?
Unlimited remote support during business hours (Mon–Fri, 08:00–17:00) is included at R295/device/month — call as often as you need, with no per-ticket charges. Basic troubleshooting on line-of-business software is included. Deeper installation, licensing, configuration, data work, after-hours support and onsite visits are billed separately. Fair use applies.
Do I have to sign a long contract?
No. The service is month-to-month with 30 days' notice either way.
Do you need to come to my office?
Usually not. Monitoring, patching and day-to-day support are remote-first. If an onsite visit is genuinely needed, it is quoted separately first.
What if I only have a few computers?
That is fine. Pricing is per managed device, so smaller businesses can start with the devices they actually use.
Do you handle networks, servers and Microsoft 365 too?
Yes. Wyrestone also handles Microsoft 365, firewalls, Wi‑Fi, servers, cloud backup, VoIP, CCTV, automation and other project or managed-service work.
GET A STRAIGHT ANSWER ON PRICE
Tell us roughly what you're running.
Give us your company name, number of computers and the main thing you want fixed. We'll come back within one business day with a practical next step.
No obligation
No sales pressure
Month-to-month options
Prefer to talk? 087 802 6023 · Johan@wyrestone.co.za